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Tuesday, March 28, 2023

Wildberries announced the creation of a commission to resolve disputes with partners

The Wildberries company and the public body “Opora Rossii” announced the creation of a special commission to solve problems between marketplaces and partners, transmits RBC.

The Wildberries press service reported that a meeting of the company’s management with representatives of the Partner Collection Points (PVZ) initiative group was held at the Opora Rossii headquarters. It was attended by the owners of 60 pick-up points.

“A Conciliation Commission has been established, which will include representatives from Wildberries, business, small businesses, government departments and agencies. In this way, we will be able to reach a consensus on all issues that concern entrepreneurs. They will be resolved not in favor of one, but of each of the parties,” said Vladlen Maksimov, vice-president of Opora Rossii.

Wildberries Services development director Kristina Spireva said it was decided to temporarily suspend the current cancellation mechanism for replacements “in order to resolve any contentious situations and conduct additional verification of accrued charges. “. Spireva says the marketplace has already returned the amounts held to PVZ balances and continues to test a new system to protect sellers from overrides. She added that Wildberries plans to improve feedback with partners: increase the number of meetings in an online format and finalize the mechanisms for contesting regularizations (arbitration).

On March 14 and 15, dozens of Wildberries pick-up points in different regions stopped working, signaling a strike. The employees claim that they began to write off the full amount of the goods from the owners of the PVZ in the event of a defective return or if, through no fault of their own, another item was in the package. Wildberries’ press service called the innovation “additional protection for our sellers against substitution” of merchandise. “Some unscrupulous purchasers or managers of order issuing points may replace goods, for example, with cheap analogues or goods without labeling,” the press service says.

On March 16, Labor and Social Protection Minister Anton Kotyakov said the ministry was reviewing the situation around Wildberries.

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