The PickPoint logistics service has decided to stop working in Russia. How said According to Kommersant sources, the company has told its partners that it will deliver all previously accepted shipments and unclaimed goods will be returned to customers by the end of April.
In a letter from the CEO of PickPoint, Nadezhda Romanova, which the newspaper has available, it is said that such a decision is linked to financial difficulties. According to her, the decline in turnover was caused by the departure of foreign traders, who constituted the bulk of the service’s customer portfolio, as well as the impossibility of obtaining financing from a Western investor.
Romanova noted that from April 4, PickPoint stops accepting new shipments from legal entities and individuals. At the same time, the letter says, all undelivered and unclaimed goods will be returned to customers from April 6 to April 30.
Difficulties with customers and counterparties at PickPoint at the end of 2022. Since the beginning of 2023, claims have been filed against the company for more than 433 million rubles. “Kommersant” calculated that the amount of claims for all contemplated claims for the service reached almost 730 million rubles.
In February, on the website and in the PickPoint app was not available accepting requests to send parcels from most Russian settlements, and customers complained about long delivery times and non-working parcel terminals. Then the company explained that the work of the auto-delivery network has been restored in all regions of Russia, but users continue to complain about the service on social networks.
PickPoint is the first company in Russia to deliver online orders via parcel terminals. According to SPARK, the Cypriot offshore PICKPOINT DELIVERY SYSTEM LIMITED owns 100% of the network of automated delivery points. In November 2010, the Bagration Bridge in Moscow became the starting point for the installation of the terminal. According to information for 2022, 82% of all online purchases were received by the user through collection points. PickPoint has 6,000 parcel terminals and 4,500 collection points in 657 Russian cities.
According to Ivan Kurguzov, Executive Director of Oborot.ru, PickPoint is an important player in the logistics market, which managed to introduce the culture of using parcel terminals in Russia.
Denis Petrushevsky, general manager of Halva parcel terminals, explained that the departure of the service from the market offers opportunities for the development of other players in this segment.
Mikhail Burmistrov, general manager of Infoline-Analytics, noted that it is becoming increasingly difficult for independent players to compete with Yandex. Delivery”, “Sberlogistics”, 5Post and others.
In July 2022, DHL Express also announced that it would stop delivering goods and documents to Russia from September. The company said in a statement that its Russian subsidiary JSC DHL International would lose access to DHL’s global information system, which automates express delivery processes in the country.
